Over the past 15 years, I have managed global logistics, inventory strategy, and demand planning for Native Instruments, coordinating overseas manufacturing and domestic distribution. Outside of my professional career, I am a freelance musician and composer.
Direct planning and procurement for the Americas, overseeing forecast-to-supply execution in Oracle EBS. Manage key supplier relationships and logistics lanes to maintain high service levels amid changing trade conditions.
Led Americas demand planning cadence, aligning cross-functional inputs into a governed forecast, driving scenario/constraint planning and clear supply signals.
Owned planning parameters and MRP inputs in Oracle EBS (lead times, safety stock, lot sizing/MOQ constraints), translating demand into executable supply plans.
Directed procurement execution with overseas contract manufacturers, including BOM alignment, MOQ negotiation, PO management, and capacity coordination.
Drove category management and strategic sourcing across contract manufacturing partners to support launches, transitions, and risk mitigation.
Built performance management and governance (forecast vs actual, inventory health, supplier scorecards, KPI/OKR dashboards) for faster decision-making.
Leveraged AI assistants and built custom internal apps (using Claude Code/CoWork APIs) to analyze supply chain data, automate reporting, and speed up exception management.
2019 - Present (Concurrent)
Account Support Manager
Native Instruments | Los Angeles, CA
Lead post-purchase operations and B2C customer support for North America, managing a distributed team. Coordinate exceptions, returns, and reverse logistics to connect customer feedback directly back to supply chain improvements.
Led a large, distributed team overseeing high-volume B2C order processing, fraud controls, and post-purchase exception management, reducing order-to-delivery friction.
Partnered with Supply Chain and external 3PL and repair providers to manage order exceptions, returns, and warranty/repair flows.
Optimized Zendesk and webshop workflows (automation, routing, self-service), reducing ticket volume and cycle time.
Established KPIs/OKRs and operating cadence for support workflows, aligning service performance to supply chain priorities (OTIF drivers, defect themes).
Translated defect and return drivers into actionable insights for Product/Engineering and Supply Chain to reduce preventable returns.
2019 - 2024
Supply Chain Manager
Native Instruments | Los Angeles, CA
Managed Americas supply chain operations, acting as the primary liaison between local execution and Berlin-based global leadership. Governed regional 3PL partners, transportation networks, and warehouse logistics.
Owned Americas supply chain operating rhythm and cross-functional alignment (Sales, Support, Finance, and Global SC).
Governed key external partnerships including 3PL/fulfillment centers, transportation providers, and freight forwarders.
Built and operationalized KPI/OKR frameworks for internal teams and external partners.
Led data-driven optimization across fulfillment, repair, and transportation workflows to improve cost-to-serve.
Delivered high-impact strategic projects including large-scale product reworks and duty drawback initiatives.
2015 - 2019
Supply Chain Specialist
Native Instruments | Los Angeles, CA
Handled inventory planning, month-end reconciliations, and outbound/inbound logistics coordination to support on-time fulfillment across the Americas.
Coordinated Americas inventory planning, aligning stock levels with sales forecasts to improve product availability and reduce stockout risk.
Executed monthly inventory reconciliation, ensuring accurate period-end close and data integrity across ERP records.
Managed inbound and outbound shipment coordination, partnering with freight forwarders and the 3PL to reduce transit delays and improve OTIF performance.
Resolved logistics exceptions and supply disruptions, maintaining operational continuity and protecting customer delivery commitments.
Identified and implemented process improvements across supply chain workflows, increasing efficiency and product availability.
2013 - 2015
Key Account Order Management
Native Instruments | Los Angeles, CA
Supervised B2B sales execution and order management for major retail accounts, serving as the core operational point of contact for key distribution partners.
Managed high-volume order processing and returns for major retail partners, coordinating with fulfillment centers and third-party freight forwarders.
Oversaw product data management for key retail accounts, maintaining accurate item setup, catalog data, and product content.
Reviewed and processed applications for prospective retail partners, evaluating account fit and facilitating onboarding.
Served as the primary operational point of contact for retail partners, resolving order issues, shipment discrepancies, and logistics escalations.
Supported sales pipeline activity by providing account-level order visibility and communicating status and risks to stakeholders.
Implemented order management process improvements that reduced processing time and improved accuracy across the key account portfolio.
2011 - 2013
Order Management Agent
Native Instruments | Los Angeles, CA
Began in B2C customer support, advancing to a team lead role overseeing order processing, agent training, and regional fraud mitigation.
Led B2C order and return processing via phone and email, delivering high-quality customer support and resolving order issues to maintain satisfaction.
Promoted to team lead within one year, managing a team of 6 agents and owning day-to-day operational oversight.
Developed and led team training programs to improve agent knowledge, consistency, and handling of complex order scenarios.
Spearheaded fraud prevention efforts across the Americas, identifying patterns and implementing controls that reduced fraudulent activity.
Coordinated with international counterparts to align on operational processes and resolve cross-regional issues.
2010 - 2010
Marketing Intern
Warner Brothers Records | Burbank, CA
Supported the marketing team by drafting promotional materials, coordinating physical logistics, and compiling sales data from SoundScan.
What I'm Good At
Global Supply Chain Strategy & Management
Demand Planning & S&OP
Inventory Management
Microsoft Excel (Advanced Formulas)
Oracle E-Business Suite 12 (ERP)
Procurement
Supplier Relationship Management
Contract Negotiation & RFPs (RFP/RFQ/RFI)
Customer Support Operations
KPI, OKR, & Dashboard Design
Cross-Functional Collaboration
Project Management
Contract Manufacturing (OEM/ODM)
Leveraging AI & Analytics for Supply Chain
Reverse Logistics
Risk & Cost Management
Customs Compliance & Trade Law
SQL Database Analytics (Basic-Intermediate)
Python (Basic) & MS Access Database
Education & Credentials
CPIM Certified ProfessionalAssociation for Supply Chain Management (2020)
BA, Music Industry StudiesCalifornia State University, Northridge (2010)
Fundamentals of Supply Chain ManagementUCLA Extension (2015)
Music Portfolio
A selection of original compositions, studio releases, and sonic experiments combining hardware exploration and digital sound design.
Player
Discography
I compose and produce original music, exploring sound and synthesis across a variety of projects. You can stream my current releases directly in the player, or explore my work on other streaming platforms.
